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    August 15th, Coaching and Counseling Skills: Having the Difficult and Crucial Conversations

    Date: August 15, 2017
    The Carroll-Keller Group
    The location is Hilton Garden Inn, 1501 S. Neil Street, Champaign, Illinois 61820 and the times our from 9:00 a.m. to 4:40 p.m.
    Please call or email Dean Carroll 630-495-0505 or under Public Workshops to register or for more information.
    • The per person fee for 1-2 attendees is $275.00. For 3 or more the fee is $245.00 per attendee. (Box Lunch Included) The entire fee is non-refundable if a cancellation occurs less than 7 days before the date; substitutions are allowed up to the date of
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    As a manager, you could spend all of your time going to meetings. Don’t!

    You could spend most of your time reviewing metrics and generating reports. Don’t!

    You could spend most of your time doing a lot of things, because a manager has a lot of things to do,

    but there is no more important use of your time than working with your team members to coach and

    counsel them to improved performance.

    Whether you are working with a new employee or a seasoned veteran, there is always something you

    could be doing in the way of coaching and counseling that can help your team members sharpen their

    skills and solve problems that will boost their performance.

    Successful managers realize that in today’s extremely competitive environment all team members must be

    performing at 100% to produce outstanding results.

    This intensive one-day workshop will develop the key skills to help you deliver world class coaching and

    counseling to dramatically improve performance. Through a series of activities, interactive exercises, role

    plays and case studies you will develop best practice skills to boost the productivity of your entire team.

    Key Learning Outcomes:

    Understand how to deliver feedback to both praise and correct team members while developing a

    positive atmosphere going forward.

    Learn how to confidently have difficult conversations early and develop an effective and

    mutually agreeable action plan.

    How to identify and work with different behavior styles to provide coaching and counseling

    support that will be meaningful for all team members.

    Develop strategies and skills to effectively address and resolve conflicts leading to the highest

    quality outcomes.

    Learn proven communication techniques that increase the impact and understanding of

    information amongst all team members.

    Understand how to turn the performance review session into a productive coaching session and

    strategically guide all team members to improved performance.

    Clearly understand the distinction between “coaching” and “counseling” and when they are