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Event Details

    Customer Service Skills and Excellence

    Date: June 26, 2017
    The Carroll-Keller Group
    DePaul University O’Hare Campus, 8770 W. Bryn Mawr Avenue, Chicago, Il. 60631 in room 205
    1-2 attendees is $245.00; for 3 or more the fee is $225.00 per person
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    Organizations worldwide clearly understand that repeat business and long term client relationships are the direct outcomes of how their customer service professionals (and all employees) work with their customers. Still today, finding a company that excels in customer service excellence is not that easy. Recent studies show less then 15% of all companies are considered “excellent” in Customer Service skills. This illuminates a substantial challenge as well as a huge opportunity. Those organizations that understand this opportunity and equip their key employees with the essential skills will realize a distinct competitive advantage and use Customer Service Excellence as a key competitive differentiator. Investments made in the core observable skills and competencies will have immediate and measurable bottom-line results.

    Learn the key skills and competencies that support World Class Customer Service by attending a full day workshop titled “Customer Service Skills and Excellence” (please see attachment for course description). The logistics and details are:

    ·         The session will be held on Monday, June 26th from 9:00-4:30 (1 hour lunch break on your own and please plan to arrive by 8:45 latest).

    ·         The location is DePaul University O’Hare Campus, 8770 W. Bryn Mawr Avenue, Chicago, Il. 60631 in room 205.

    ·         The per person fee for 1-2 attendees is $245.00; for 3 or more the fee is $225.00 per person. The entire fee is non-refundable if a cancellation occurs less than 7 days before the date; substitutions/replacements are allowed up to the date of the workshop.

    ·         If you, or another key decision maker (from within or outside your organization), would like to evaluate our training for possible onsite delivery/certification we will provide 2 places on a complimentary basis (no charge). Please mention this when you register.

    ·         To register, contact us with the name(s) and address of the participant(s) and we will respond with a confirmation reserving their place.

    ·         Space is limited to 20 participants so try to register early.

    ·         If you or others would like to attend but can not make this date, please reply and we will add your name to the list for the next session on this topic.

    Don’t miss this opportunity to participate in a highly interactive and dynamic workshop specifically focused on the key Customer Service Excellence skills that can become your critical competitive differentiators.

    Onsite sessions can be customized to address your specific objectives and the desired outcomes that are relevant for your industry and service skill needs. These workshops can be customized and delivered in sessions ranging from 2-16 hours. Please feel free to call or email with any requests, clarifications or questions regarding this specific topic and/or any other topic or issue of need. For a complete summary of our capabilities and areas of expertise please visit our website at To view all of our scheduled upcoming sessions click on the Public Workshop button.  (this session is approved for 7.5 hours of CPE credit).

    We will provide complimentary attendance at any of our workshops if you have an interest to preview for possible onsite delivery. Call or email Dean Carroll (630-495-0505 or to register or for more information).